Tuesday, 23 October 2012

Tuesday 23 October 2012 M&S

Catherine has been at M&S two days now, on induction, and loves it. Everything is planned and orderly; you have defined responsibilities and work within the limits; there are procedures for handling everything from frozen foods to complaints; there are policies on bag re-use, recycling and avoidance of waste; even the black stock-issue trousers are designed with loops for clipping your name-tag to and a pen-sized pocket for carrying your pen. What Dave would see as over-regulation and the death of initiative, Catherine welcomes for its sense of security. The training is full and systematic; everything has been thought of. There is always someone to ask when you  need advice, and they're happy to be asked. They welcomed her as part of the team right from the start; everyone is friendly, whether aged 17 or 70; she likes everything from the security checks to the eco-friendly waste disposal system to being able to get a cup of tea from the breakfast bar on arrival; in other words, she fits in well and gains poise and confidence all the time.

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